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Shipping & Returns

Shipping

Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped to Alaska, Hawaii and US Territories are delivered by UPS or USPS at our regular shipping and processing fees, with an additional charge of $10. We regret that we cannot ship to foreign countries.

Shipping fees are non-refundable. Customer assumes all costs in shipping returns. An additional shipping fee will apply to all orders returned due to invalid or incorrect shipping address.

Standard Delivery and Processing Charges

Order Total
Total Charges
Up to $15.00
$4.95
$15.01 - $25.00
$6.00
$25.01 - $50.00
$8.00
$50.01 - $75.00
$12.00
$75.01 - $100.00
$14.00
$100.01 - $125.00
$16.00
$125.01 - $150.00
$21.00
$150.01 & over
Free

Return Policy
Personalized Items All sales are final on personalized items. Personalized items are considered "Special Order" items as each is custom made to your specifications. No refunds or returns are permitted.

Please give your details for personalization very carefully. Your order will be engraved exactly as specified on your order. Traditional monograms are done in the order of First, LAST, Middle/Maiden initials with the center letter (Last name initial) being largest. All monograms will be done in this style unless you specify otherwise. Please give monograms in the order they are to appear - First, LAST, Middle/Maiden initials.

Example: Carlye Marie Brown monogram would appear as CBE and you would list initials for monogramming in this order. See Monogramming Tips for more details.

Order sizes carefully as personalized items cannot be returned.

Non-Personalized Item
Items that are not personalized can be returned for a store credit within 30 days of receipt. Please follow instructions for returns listed below.

Defective or Damaged Items
Damaged or defective items must be reported within 72 hours of receipt to qualify for a replacement. Personalized items that are received damaged or defective will be replaced with an identical item only once the original item has been returned. We do not accept returns due to silver allergies. Please follow the return instructions below.

Instructions for Returns
1. Contact Customer Service at store@sochicbebe.com or 910.485.2658.
2. Provide us with your name, order number, the item you would like
to return and the reason for the return. 3. We will issue a return authorization number. Include this number with your return and write this number on the outside of your package. Any package sent back without this return number clearly marked on the outside of the package will not be accepted.

Returned merchandise must be received within 14 days of return authorization approval and it must be received in its original condition. We are not responsible for lost, damaged or delayed returns. Please make sure to package your return securely and properly. Items damaged in transit during return are customer responsibility.

Return merchandise with RMA number to: So Chic Bébé (print RMA number here) 120 Hay Street Fayetteville, NC 28301

Note: A 50% restocking fee will apply to any returns that do not comply with these guidelines.

Cancellation/Change Policy
Order may be cancelled/changed online before order processing has begun. To check your order status, click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. To cancel the order, change quantities to zero and save the changes. Please note that once an order has begun processing or has shipped, the order is no longer editable and cannot be changed or cancelled. Email questions to store@sochicbebe.com or call Customer Service at 910.485.2658.